Legal
Privacy Policy
How Denton Med LLC, doing business as EVVPulse, collects, uses, shares, and protects information — including the mobile numbers and text messages at the center of our service.
1.Who we are
Denton Med LLC, a Texas limited liability company doing business as EVVPulse ("EVVPulse," "we," "us," "our"), operates the website at evvpulse.ai and the EVVPulse software platform.
EVVPulse helps home and community-based care agencies detect and resolve Electronic Visit Verification (EVV) exceptions. On behalf of those agencies, we send text messages to the caregivers they employ and process the replies.
Our registered address is 2727 LBJ Freeway, Suite 820, Dallas, TX 75234. You can reach us at privacy@evvpulse.ai.
2.Who this policy covers
This policy applies to two different groups of people, and it matters which one you are.
| If you are… | Then… |
|---|---|
| An agency — a home care agency that subscribes to EVVPulse, or a coordinator, administrator, or other staff member using it | You are our customer. We collect account and usage information about you directly, described in Section 4. |
| A caregiver — an attendant or care worker who receives EVVPulse text messages | You are not our customer. Your employer is. We process your information on your agency's instructions, as their service provider. Requests about your information generally go to your agency first — see Section 10. |
This policy does not cover the practices of any agency that uses EVVPulse. Each agency maintains its own privacy practices governing its employees and clients.
3.Our role under HIPAA
Agencies that use EVVPulse are typically Covered Entities or Business Associates under the Health Insurance Portability and Accountability Act (HIPAA). EVVPulse acts as their Business Associate.
That means the agency — not EVVPulse — controls the protected health information (PHI) in the platform and determines how it may be used. We handle PHI only as permitted by our Business Associate Agreement with that agency, and only to provide the service. We do not use PHI for our own purposes, and we do not sell it.
We design our messages to minimize PHI exposure over SMS. Text messages we send reference visits by time rather than by client name or address wherever the service allows, with detail available behind an authenticated login instead.
4.What information we collect
From agencies
- Business identity: legal entity name, business address, tax identification number, and business registration details, which we use to register your text messaging with mobile carriers as required by law and carrier policy.
- Contact details for authorized representatives and users: name, job title, work email address, and phone number.
- Billing information. Payment card details are collected and stored by our payment processor, not by us.
- Configuration and account settings you enter.
About caregivers, provided by or on behalf of the agency
- Name and mobile telephone number.
- Employment identifiers assigned by the agency.
- Visit and schedule information, including scheduled and actual visit times, EVV exception types, and reason codes.
- The content of text messages exchanged through the service, and delivery status for those messages.
- Records of consent to receive text messages, and records of any opt-out.
Automatically, when you use our website or platform
- Log data: IP address, browser type, pages requested, timestamps, and referring page.
- Essential cookies and similar technologies required to keep you signed in and to secure the service. We do not use advertising cookies or third-party marketing trackers.
5.Text messaging and your mobile number
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party for any purpose unrelated to delivering the messages you agreed to receive.
How consent is obtained
Caregivers consent to receive text messages from their employing agency in writing, during employment onboarding or through a separate written authorization the agency provides. EVVPulse does not collect mobile numbers directly from the public and does not run any opt-in form on this website. The agency obtains and retains the record of consent; we store a copy so that the agency and, where required, mobile carriers can verify it.
What the messages are
Messages are operational, not marketing. They notify a caregiver of an EVV exception on one of their visits — a missing clock-in, a location mismatch, an incomplete record — and invite a structured reply so the exception can be corrected. We do not send promotional or advertising messages, and the platform may not be used to send them.
Frequency, rates, and stopping messages
- Message frequency varies and depends on how many visit exceptions occur. Most caregivers receive messages only when one of their visits needs attention.
- Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive.
- Reply STOP to any message to opt out. You will receive one confirmation and no further messages from that number. Reply START to resume. Reply HELP for assistance, or contact your agency.
- You may also opt out by telling your employing agency, in any reasonable way, that you no longer wish to receive text messages.
- Opting out ends automated text messages. Your agency may still contact you by phone or in person about your visits.
Who touches the messages
To deliver a text message we must pass your number and the message content to a messaging provider and to mobile carriers. That is what makes delivery possible; it is not sharing for marketing. Those providers are bound by contract to use the information only to deliver the message, and where PHI is involved, by a Business Associate Agreement.
6.How we use information
- To provide the service: detect EVV exceptions, send notifications, process replies, route escalations, and report results back to the agency.
- To register and maintain the agency's text messaging campaigns with mobile carriers, as required by carrier and industry rules.
- To authenticate users, secure accounts, and prevent abuse.
- To provide support, respond to inquiries, and communicate about the service.
- To bill agencies and maintain financial records.
- To maintain records of consent and opt-out, which we are required to keep.
- To improve reliability and accuracy of the service, using information in a manner permitted by our Business Associate Agreement with the relevant agency.
- To comply with law and enforce our Terms of Service.
We do not sell personal information. We do not use caregiver information, agency data, or message content for advertising, and we do not disclose it to advertising networks or data brokers.
7.When we share information
We share information only in these circumstances:
- With the employing agency. Message activity and exception outcomes for a caregiver are visible to that caregiver's agency. That is the purpose of the service.
- With service providers who make the service work — messaging and telecommunications providers, cloud hosting, and email delivery. They act on our instructions, may use the information only to perform their function, and are bound by confidentiality and, where PHI is involved, by a Business Associate Agreement.
- When required by law — in response to a valid subpoena, court order, or other lawful request, or to protect rights, safety, or property.
- In a business transfer — if EVVPulse is acquired or merged, information may transfer as part of that transaction, subject to this policy and to applicable HIPAA obligations.
Text messaging originator opt-in data and consent records are excluded from every category above except delivery and legal compliance. This information is not shared with any third party for any purpose unrelated to providing the messaging service you consented to, and is never shared, sold, rented, or transferred for marketing or promotional purposes — ours or anyone else's.
8.How long we keep information
- Visit, exception, and message records are retained for as long as the agency's subscription is active and for the period required by the agency's own record-retention obligations, including Texas HHSC and Medicaid documentation requirements.
- Consent and opt-out records are retained indefinitely. Several jurisdictions require honoring an opt-out for ten years or more, and we cannot honor a request we have not kept a record of.
- Account and billing records are retained as required for tax and accounting purposes.
- Log data is retained on a rolling basis for security and troubleshooting.
When an agency's subscription ends, we return or delete its data in accordance with the Business Associate Agreement and our Terms of Service.
9.Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. These include encryption of data in transit, access controls and authentication, and logging of access to protected information.
No system is perfectly secure. If a breach affecting protected health information occurs, we will notify the affected agency without unreasonable delay and in accordance with the HIPAA Breach Notification Rule and our Business Associate Agreement.
10.Your choices and rights
If you are a caregiver
Your employing agency controls your information in EVVPulse. To access, correct, or request deletion of your information, contact your agency — they are the appropriate party and can act on records we hold for them. You can stop text messages at any time by replying STOP, without contacting anyone.
If you contact us directly, we will refer your request to your agency and assist them in responding.
If you are an agency
You may access, correct, export, or request deletion of your account information and your agency's data by contacting us at privacy@evvpulse.ai. Rights and obligations regarding PHI are governed by our Business Associate Agreement.
Texas and other state privacy rights
Residents of states with comprehensive privacy laws may have rights to access, correct, delete, or obtain a copy of personal data, and to appeal a denied request. Protected health information handled under HIPAA is generally exempt from these laws. Where these rights apply, contact us at privacy@evvpulse.ai. We do not sell personal data or process it for targeted advertising, so there is nothing to opt out of in those categories.
11.Children
EVVPulse is a workforce tool for licensed care agencies and is not directed to children. We do not knowingly collect information from anyone under 18. Caregivers using the service are adults employed by our agency customers.
12.Changes to this policy
We may update this policy. When we do, we will revise the "Last updated" date above. If a change materially affects how we handle information, we will notify affected agencies directly. Continued use of the service after a change takes effect constitutes acceptance of the updated policy.
13.Contact us
Denton Med LLC d/b/a EVVPulse
2727 LBJ Freeway, Suite 820, Dallas, TX 75234
privacy@evvpulse.ai
For questions about text messages you have received, you may also reply HELP to any message or contact the agency that employs you.